Refund policy

If your letter arrives damaged, you are entitled to receive a refund for that particular letter. Alternately, we can send a replacement free of charge.

If your letter gets lost in transit, you are entitled to a refund for that particular letter. Alternately, we can send a replacement free of charge.

You are entitled to a prorated refund of your subscription (for any reason) up to 3 months after it begins. If it's been longer than 3 months, you are no longer entitled to a refund because multiple letters have already been mailed to your address.

If you mistype your shipping address during checkout and we send your letters, you are not entitled to a refund. We will, however, resend your letters to the corrected address as a courtesy.

It is the responsibility of the customer to notify us of an address change or update their address themselves in their customer dashboard. We will resend letters to the new address going back 3 months (90) days. Any letters that have been mailed past the 90-day mark are not subject to a refund or resend.

Upon cancellation of your subscription through the customer dashboard, you will receive a cancellation email notification stating that the account has been canceled. If you have emailed us to cancel the account for you, we will still notify you that the account has been canceled. You can also log into your account and see whether your account is active or canceled. If you are still being charged, you didn’t cancel your account.